Thanks to the global coronavirus pandemic, more and more employees are having the opportunity to work from home. As a result, many companies have realized that, in transitioning to a remote workforce, they haven’t sacrificed the productivity that they once thought was dependent on all employees working together in the same physical space. That being said, just because working from home is rising in popularity and success doesn’t mean it’s the right fit for every business. In fact, many people think that a hybridized approach to remote and in-person work is likely to be one of the lasting impacts of COVID-19 once a vaccine has been rolled out on a global level.
So, if you’re currently running a company that is (or isn’t) embracing this way of working, how can you strengthen your efforts to ensure that your employees’ needs for remote work are met without sacrificing some of the benefits of working at a single location? As you might expect, technology has a role to play in managing this sort of workflow, with cloud-based services paving the way for dynamic new ways of working and collaboration in 2021 and beyond. SAP migrations and other cloud-based tools can have a major impact on how your teams work remotely. Read on to get a better idea about how these two tools can make a major impact on your remote workforce’s productivity.
What core features of your business can function in a fully remote way?
While some aspects of your business may need to take a hybrid approach, part of functioning in a hybridized workforce in an effective way involves determining which departments in your business need to be remotely and which need to be on-site. For example, it makes sense to have a marketing team split their time at home and in the office, since brainstorming and major pitches are better suited to in-person interaction, whereas building the creative assets that make up these campaigns can happen at home. One area that can function fully remotely—with the right steps taken, of course—is your customer service department.
A remote call center allows you to decentralize your support team of live contact center agents without needing to dedicate space at your office for one of the largest teams in your company. Especially because call center agents run the risk of burnout from dealing with negative customers, giving these remote agents the perk of working from the comfort of their own homes can be a great way to help them have a better work/life balance. Many call center software solutions offer powerful cloud-based tools that make it easy to run these teams remotely, letting you analyze performance and empower agents with tools that help them better engage with customers and provide better customer support.
What role does SAP migration play in boosting remote work productivity?
If your company uses SAP services and tools for a variety of tasks, you’ll want to make sure that you’ve migrated to the latest instance of SAP prior to going remotely. For example, switching to SAP S/4HANA earlier than the 2027 deadline means that you can start harnessing CRM tools and other features that have been more fully optimized for the cloud. It’s worth reading a guide or looking into other companies to consult with about SAP migration services, since this process is integral to your company continuing to run smoothly. Even a day or two of downtime necessitated by the migration process to SAP HANA can hurt your business, particularly if you have remote workers whose only way to access certain HANA applications is via the cloud. Making sure that you’ve adequately prepared for SAP migration and executing the migration process properly is thus a crucial step if you want to improve how you work remotely.